Senior Technical Support Engineer

Занятость:

Полная занятость
График работы:

Полный день

Опыт работы

Январь 2016 —
ноябрь 2020

4 года 10 месяцев

Quest Software

Enterprise Technical Support Advisor

Support Active Directory, Exchange, Office 365 migration software and Collaboration software. Provide product troubleshooting training to new hires and consultants. Work with development on complex issues, submit change and enhancement requests. Generate knowledge base content. Use Siebel CRM.

Июль 2012 —
январь 2016

3 года 6 месяцев

Dell

Enterprise Technical Support Advisor

Support Active Directory, Exchange migration and Collaboration software. Provide product training to new hires. Work with development on complex issues, submit change and enhancement requests. Generate knowledge base content. Use Clarify CRM.

Апрель 2004 —
июль 2012

8 лет 3 месяца

Quest Software

Senior Technical Support Engineer

Support Windows NT, Active Directory and Exchange migration software. Assist with interviewing and onboarding new hires. Use Clarify CRM.

Март 2003 —
апрель 2004

1 год 1 месяц

AELITA SOFTWARE (UK) LTD

Technical Support Engineer

Support Active directory reporting and audit software. Use Trackweb CRM.

Май 2001 —
март 2003

1 год 10 месяцев

Eastwind

Desktop service engineer

Troubleshoot and fix desktop PC issues. Building computers and servers. Assist with inventory planning and purchase of replacement parts.

Сентябрь 1999 —
май 2001

1 год 8 месяцев

Petersburg Nuclear Physics Institute

Associate System Administrator

Manage department computer network comprising mostly of Windows PCs and several Linux/UNIX machines. Translate the documentation for semiconductor nuclear detector devices produced in PNPI. Assist with communication between personnel and their foreign colleagues in various nuclear research facilities.

Опыт вождения

Имеется собственный автомобиль

Права категории B

Обо мне

15+ years of experience in Technical Support, working with IT personnel of large enterprise customers on their Active Directory, Microsoft Exchange and cloud migrations. Excellent customer relation, troubleshooting and analytical skills. Fluent English.
Achieve an Overall Customer Satisfaction with Support (OSAT) score of 95% on average in last three years, 100% in 2020. Company target is 92% or greater. Achieve a Net Promoter Score (NPS) of 80 on average in last three years. Company target is 75 or greater.

Образование высшее

2000

Saint Petersburg State University of Aerospace and Instrumentation

IT, IT

Знание языков

Русский — родной

Иностранные языки

Английский — A1 — Начальный

Гражданство, время в пути до работы

Гражданство:

Нет
Разрешение на работу:

Нет
Желательное время в пути до работы:

Не имеет значения